Course registration, other university service systems down indefinitely

UPDATE: SAP systems are now back online.
“All online services should be restored shortly if they’re not already available,” Rehm said in an e-mailed statement.

Central Michigan University’s course registration, bill payment, academic history, iCentral and  other online services were offline as of Wednesday night after a catastrophic system failure.

Roger Rehm, vice president of information technology and chief information officer, said the systems were taken offline at 4 a.m. Aug. 18 in order to perform maintenance on components housed in Foust Hall, which was damaged in last week’s heavy rain. The systems failed to successfully reboot.

“We had IBM technicians there to help us with the reboot, but they’ve not yet been able to identify the cause of the failure,” Rehm said in an e-mail.

Rehm said back up systems are currently under work in order to restore services. A timeline for bringing the systems online should be available tomorrow, and the repairs should have no cost to CMU as they are under IBM maintenance.

“Ironically, we’re on track to move SAP off those IBM machines to our new hosting provider in almost exactly a month,” he said.