Students still learning, getting acclimated to iCentral, Cmail features
Many students remain unaware of how to best utilize the Cmail system implemented in late June — and some have even been left yearning for the simplicity of the old one.
“A quarter of the calls (I receive) are questions about Cmail and e-mail in general." said Ada freshman Zac Falconer, who is an employee at the Central Michigan University Help Desk. "Probably only 30 or 40 percent of students use Cmail to its full potential.”
Cmail can connect with student Facebook profiles to receive updates, use multiple calendars and chat with friends, Falconer said. Students can also use the Cmail service as a mobile flash drive by saving documents into organized folders online.
Students like Tracy Leno have already explored some of the systems options.
“I use it like everyday, it keeps me updated with classes and what’s going on around campus," the Kentwood freshman said. "Having the names pop up when you type them in is handy as dandy and I also enjoy getting my bill updates because it’s so convenient.”
Once students get used to the system they can help troubleshoot for friends, but everyone is still welcome to call the Help Desk at 774-3662, Falconer said.
Muskegon freshman Tim Crosby thought a helpful change would have been an orientation session at the beginning of the year to show what Cmail can really do. He said he wondered why there was not a bigger effort to educate students about the new features when they were first implemented.
“It’s hard to stay organized when you were’t informed in the first place," he said. "If they had a meeting at the beginning of the year I still wouldn’t utilize all of the different options but I would use the ones that worked best for me"
