United Way 2-1-1 line available 24/7
Operators are now on the line for a expanded crisis line in northeast Michigan.
The United Way has launched a 2-1-1 Call Center that offers information and referral services for community members of Midland, Gladwin, Clare, Isabella and Gratiot counties.
“I want to provide people within the community with resources and support through the maze of health and human agencies,” said Scott Redman, executive director for the program.
By dialing 2-1-1, the United Way will provide information and referral for basic human needs, physical and mental health, employment support, support for older Americans and people with disabilities, children, youth and families.
About 68 percent on the callers have concerns falling under basic human needs such as housing, utilities, food and clothing, Redman said.
“Increasing community awareness and interacting and referring agencies that provide the most updated and accurate information (is one way to improve the service),” he said.
Kickoff
On Sept. 10, the Northeast Michigan Call Center kickoff was held where more than 150 people were in attendance from all five counties.
“This event was a way to announce and get the word out about a really great service in our community,” said communications director Holly Miller.
For college students specifically, the hot line offers answers for many financial questions and concerns, as well as providing resources for unplanned pregnancy, suicidal thoughts and group sessions, among others.
“I think it is a great resource to offer because there are so many people that could benefit,” said Toni Guzman, a Sterling Heights junior.
Previously, the Listening Ear provided the calling line for Isabella County. Now the service is opened up through the United Way to Gratiot, Clare and Gladwin.
The line remains confidential and anybody can call 24 hours, seven days a week.
Another service Miller and Redman wanted to encourage is that people can call the number if they want to volunteer or donate and do not know where to go.
“If you have something to offer, whether it be time or even an item, call our line and we will provide you with answers,” Redman said. “Everyone can benefit and should call here first.”
